Privacy Policy | SonixByte

1. Introduction

This Privacy Policy explains how SonixByte ("we", "us", or "our") collects, uses, and protects your personal information when you visit sonixbyte.com or get in touch with us about our services, web development, mobile apps, AI & automation, our WhatsApp AI Agent, digital marketing, AI content generation, and UI/UX design. It covers the information we handle through our website, our contact form, and the messages you send us. By using our website or contacting us, you accept the practices described here. If you do not agree with this policy, please do not use the site.

2. Information We Collect

Information you give us

When you complete our contact form, we collect the details you choose to share, typically your name, email address, phone or WhatsApp number, the service you are interested in, and the content of your message. If you reach out to us directly by WhatsApp or email, we receive whatever information you include in that conversation.

Information collected automatically

When you browse our website, some information is gathered automatically through cookies and similar technologies. This may include your IP address, browser type, device details, the pages you visit, the pages that referred you, and how long you stay. This data helps us understand how visitors use the site so we can keep improving it.

3. How We Use Your Information

To respond to your enquiries and communicate with you about your request.
To prepare quotes and proposals, and to deliver the services you engage us for.
To operate, maintain, secure, and improve our website and the experience it offers.
To send marketing or follow-up messages where you have given consent, which you can opt out of at any time.
To meet our legal, accounting, and regulatory obligations.

4. Cookies and Analytics

We use cookies and similar technologies to keep the site working smoothly and to understand how it is used. We may use Google Analytics to measure traffic and Google Ads (including remarketing) to show relevant ads to people who have previously visited our site. Google uses cookies to serve ads based on a user's prior visits to our website and to other sites across the web.

You can learn how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites and read Google's Privacy Policy at policies.google.com/privacy. You can control the ads you see and opt out of personalised advertising through your Google Ads Settings. Most browsers also let you refuse or delete cookies in their settings.

5. Third-Party Services We Rely On

To run our website and business, we work with trusted third parties. Each one processes data according to its own privacy policy:

FormSubmit.co: delivers the messages you send through our contact form to our inbox.
Google: provides Analytics and Ads services, as described above.
Meta / WhatsApp: handles the messages you send us over WhatsApp.
Our hosting provider: stores and serves the website and related data.

6. How We Share Your Information

We do not sell your personal data. We share information only with the service providers listed above so they can perform their functions on our behalf, or when we are required to do so by law, legal process, or to protect our rights and the safety of others.

7. Data Retention

We keep personal information only for as long as it is needed for the purposes described in this policy, for example, to respond to your enquiry, to deliver and support a project, and to meet legal or accounting requirements. When information is no longer needed, we delete it or make it anonymous.

8. Your Rights

Depending on where you live, you may have the right to access the personal information we hold about you, to correct it, to request its deletion, and to opt out of marketing communications. To exercise any of these rights, email us at info@sonixbyte.com and we will respond within a reasonable time.

9. Data Security

We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

10. International Data Transfers

We and our service providers may process and store your information in countries other than the one you live in. Where information is transferred across borders, we take steps to ensure it stays protected in line with this policy.

11. Children's Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please get in touch: